Phone: 210-616-1317
FAX: 210-333-0633
Email Us

Welcome to Primary Med Clinic

*Important message regarding our response to COVID-19*

The antibody test for COVID-19 (test for past infection) is now available.
Contact our office for details and to make appointment.

Primary Med Clinic is committed to continuing to provide you with quality and safe medical care during the pandemic caused by COVID-19. We are still following standards of care and patient privacy in accordance with local, state, and federal guidelines but we have made necessary adjustments to our operations to insure patients and staff remain safe and to help stop the spread of the pandemic.

To assist us with this goal, we ask that you please review the following frequently asked questions before calling or coming into our office:

Please read the CDC guidelines before contacting our office to see if you qualify. Guidelines are updated regularly and we can not make exceptions.

Please contact our office to speak with a staff member. For the saftey of other patients and our staff, please DO NOT come to the office without calling first.

If the concern is urgent, please call our office. If the concern is not urgent, please consider waiting until we get past this pandemic. Otherwise, we encourage you to use the patient portal.

The patient portal allows you to request appointments, send a secure message, and review your lab results that have been reviewed and signed off by one of our providers.

If you do not have an account set up, read the help section on how to set up an account and our staff can help with instructions when you come to your visit.

In order to be able to help the most urgent cases while trying to stop the spread of COVID-19, we are temporarily adapted strict protocols. They include, but are not limited to, the following:

  • We are screening every visit on the phone to identify high risk cases and giving instructions accordingly.
  • We are adjusting the schedule to prioritize visits on a case-by-case basis.
  • Our public bathrooms are temporarily restricted to emergency use only.
  • Family members are asked to stay home or remain in the car. Only patients are allowed in the waiting room.
  • Walk-ins will need to wait in the parking lot and call first so they can be screened and given proper instructions.
  • We temporarily offer telemedicine, when appropriate. Telemedicine is a doctor visit conducted via phone or another media.
  • We need to verify each patient has contact information on record. Please provide the staff with any updates to your insurance or contact information if there are changes.

Please do not call our office for refills or statuses on refills. Please contact your pharmacy directly. If you have refills available, they will tell you, if not, the pharmacy will contact us and we will either send a refill request or provide instructions on how to get refills.

We are experiencing higher demand for clinic related paperwork. Please refrain from asking us to process any non-urgent paperwork requests at this time. Any request will be dealt with on a case-by-case priority basis, but expect longer waiting time.

You can come to the clinic as a walk-in, but for your safety and others, please wait in your car and call the clinic before coming into the building. You will be screened and given proper instructions.

Please remember the following :

  • Reserve after hour phone calls for emergencies only.
  • If you do not get an answer, please leave a brief and precise message and it will be screened and answered on a case-by-case basis.
  • When you leave a message, speak clearly and state your name and date of birth.
  • To get the best care, please avoid using speaker phone and limit background noise by not calling while driving or calling from public places.
  • Make sure you are available to pick up when we call you back.
  • If you have a question about a specific medicine, make sure you have the name of the medicine ready, we cannot identify medications by color, shape of the pill, or the packaging.

When  you call the office, please be patient, if for whatever reason you cannot get through, please don't continueously calling back-to-back. Our receptionists are on the line helping others. Please wait 15 minutes to call again or wait until later time if there is no emergency.

We’d like to express how much we really appreciate you and we will try our best to keep helping you and our community as much as we can during this national crisis. We will resume regular operating procedures when we feel it is safe for you and our staff. Thank you for your patience and understanding.

Our Locations

Primary Med Clinic - Main

8235 S. New Braunfels Ave
Suite 101
San Antonio, TX 78235
Phone: 210-616-1317
FAX: 210-333-0633
Email Us

Hours
Mon - Fri: 8am - 5pm
Sat: 9am - 12pm
*Telemedicine appointments available, call for info*

Primary Med Clinic - Bandera Rd.

8425 Bandera road
Suite 148
San Antonio, TX 78250
Phone: 210-409-4104
FAX: 210-333-0633
Email Us

Hours
Mon - Fri: 9am - 6pm
Sat - Sun: 10am - 2pm
*Telemedicine appointments available, call for info*

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